Privacy Policy WinMY22 –
Malaysia Member Data Protection
Your privacy is our priority. This document clearly explains how WinMY22 collects, uses, stores, and protects your personal information as a member of our platform.
How We Protect Your Data
Six core pillars that underpin WinMY22's approach to member privacy protection.
Full Data Encryption
All data transmitted between your device and WinMY22 servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Secure Storage
Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock security monitoring.
User Controls
You have full control over your data. WinMY22 members may request access, correction, or deletion of personal information at any time through customer support.
No Data Sales
WinMY22 has never sold and will never sell or rent your personal data to any third party for marketing or any other commercial purpose.
Minimal Usage
We only collect data that is strictly necessary to deliver our services. The principle of data minimisation is the foundation of every data collection decision we make.
PDPA Compliance
WinMY22's privacy practices are aligned with Malaysia's Personal Data Protection Act (PDPA) and relevant international standards, ensuring your rights are always protected.
At WinMY22, we understand that member trust is our most valuable asset. As Malaysia's trusted online gambling platform, we take seriously our responsibility to protect every piece of personal information you share with us. This Privacy Policy is crafted to provide full transparency on our data handling practices, your rights as a user, and the security measures we take to ensure your information always remains in safe hands.
By using the WinMY22 platform — whether through a web browser or mobile app — you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services and contact our support team for further assistance.
This Privacy Policy is to be read together with Terms and Conditions WinMY22. Both documents together form the complete agreement between you and our platform.
1 Information We Collect
WinMY22 collects several categories of personal information to ensure smooth, secure, and personalised service. The information collected includes:
2 How We Collect Data
Your personal information is collected through several key channels:
- Account registration: When you complete the registration form, basic information such as your name, email, and phone number is collected directly.
- KYC verification: Identity verification documents are uploaded during the KYC process to meet legal compliance requirements.
- Financial transactions: Payment information is automatically collected when you make a deposit or withdrawal through the platform.
- Platform usage: Technical and activity data is collected automatically via cookies, server logs, and equivalent tracking technologies.
- Support communications: When you contact our support team via live chat or email, those conversations are recorded for quality and security purposes.
3 Purpose of Data Use
WinMY22 uses your personal information for the following purposes, and no further:
- Manage member accounts and ensure login security.
- Process deposits, withdrawals, and other financial transactions accurately and promptly.
- Conduct identity verification (KYC) as required by anti-money laundering regulations.
- Provide effective and timely customer support.
- Send important notifications related to your account, transactions, and promotions you have subscribed to.
- Detect and prevent fraud, unauthorised access, and suspicious activity.
- Comply with legal obligations and requirements from relevant authorities.
- Improve the user experience based on usage patterns analysed in aggregate.
WinMY22 does not use your personal data to make automated decisions that have a material impact on your rights without human involvement in the review process.
4 Information Sharing
We do not share, sell, or disclose your personal information to third parties except in the following situations:
- Service providers: Payment processing companies, KYC service providers, and technical infrastructure partners that help us operate the platform — all bound by strict confidentiality agreements.
- Legal requirements: When required by Malaysian law, court order, or a government authority with legitimate jurisdiction.
- Fraud prevention: Minimal information may be shared with other operators in the industry to prevent cross-platform fraud, subject to strict confidentiality agreements.
- Business transfers: In the event of a merger, acquisition, or sale of company assets, data will be transferred subject to member notification and equivalent protections.
In all of the above circumstances, we ensure that only the minimum necessary information is shared, and the receiving party is bound by confidentiality and data security obligations equivalent to or stricter than our own.
5 Data Security
WinMY22 continuously invests in the latest cybersecurity infrastructure to protect member data. The technical and organisational security measures we implement include:
- 256-bit SSL/TLS encryption for all data transmissions.
- Passwords are stored using a one-way, irreversible hashing algorithm.
- Two-factor authentication (2FA) available for all member accounts.
- 24/7 system monitoring by an in-house cybersecurity team.
- Periodic penetration testing conducted by independent third parties.
- Strict internal access controls based on the principle of least privilege.
- Encrypted data backups stored at geographically separate locations.
While we take all reasonable measures, no digital system can be guaranteed 100% secure. In the event of a data breach that may affect you, we will notify you within the timeframe required by applicable law.
6 Cookies & Tracking Technologies
The WinMY22 platform uses cookies and equivalent tracking technologies to enhance the user experience and ensure the platform runs smoothly. There are three types of cookies we use:
- Essential Cookies: Required for core platform functions such as login verification, session management, and security. These cookies cannot be disabled.
- Functional Cookies: Store user preferences such as language, theme, and display settings to deliver a more personalised experience.
- Analytics Cookies: Help us understand platform usage patterns in an aggregated and anonymised form for continuous improvement.
You can manage or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the platform.
7 Data Retention & Deletion
WinMY22 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. Generally:
- Active account data: Retained for the duration that your account remains active on WinMY22.
- KYC and financial data: Retained for a minimum of 7 years after account closure, in line with Malaysia's anti-money laundering legal requirements.
- Support communication logs: Retained for 3 years from the date of last communication.
- Technical data and access logs: Retained for 12 months for security and threat detection purposes.
Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to you as an individual.
8 Your Rights Over Personal Data
As a WinMY22 member and subject to Malaysia's Personal Data Protection Act (PDPA), you have the following rights regarding your personal information:
Request a copy of the personal information we hold about you at any time.
Request prompt correction of inaccurate or incomplete data.
Request deletion of your personal data under certain circumstances permitted by law.
Object to the processing of your data for direct marketing purposes or legitimate interests.
Receive your data in a machine-readable format for transfer to another platform.
Request restriction of your data processing under certain circumstances while a complaint is being investigated.
To exercise any of the rights above, contact the winmy22 customer support team via live chat or our support email. We will process your request within 30 business days and may require identity verification before carrying out any action.
9 International Data Transfers
In the course of platform operations, your data may be processed or stored on servers located outside Malaysia. Any such data transfer is carried out with adequate safeguards, including:
- Data processing agreements that comply with recognised international standards.
- Standard contractual clauses ensuring protection equivalent to Malaysia's PDPA requirements.
- A security assessment is conducted before any cross-border data transfer is approved.
We ensure that the receiving country or entity provides a level of data protection equivalent to or higher than that required under Malaysian law.
10 Privacy Policy Amendment
WinMY22 reserves the right to update or modify this Privacy Policy at any time to reflect changes in practices, regulations, or legal requirements. Any material changes will be communicated to you via in-platform notifications or your registered email at least 14 days before the changes take effect.
The latest version of this Privacy Policy is always available on this page. The "Last updated" date at the top of the document will reflect the current version. Continued use of the winmy22 platform after any changes constitutes acceptance of the updated terms.
11 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact the WinMY22 Data Protection Officer (DPO) through the following channels:
- 24/7 live chat available directly within the WinMY22 platform.
- Email our support address (displayed in the footer of this page).
We are committed to responding to all privacy-related inquiries within 5 business days. For complaints requiring deeper investigation, we will provide a status update within 14 business days and resolve the case within 30 business days.
For more information on responsible gaming practices, please visit the Responsible Gaming us.
Your Data Is Safe. Your Game Is Secure.
Join over 500,000 members who trust WinMY22 as Malaysia's safest and most reliable online gambling platform. Register today and enjoy a worry-free gaming experience.